Closing reasons

How do you close the FB lead if the client tells you that he is not interested?

• Client needs no sales assistance

• Alternative

• No need to close such leads

How do you close the lead if the client tells you that he purchased already in the initial call, before discussing any travel details?

• Purchased elsewhere

• Client doesn’t need sales assistance

• First, I have to send 3 PQ’s, then close it as “Client needs no sales assistance”

• No need to close it, since it will drop to Extra Q

How do you close the lead if the client asks you to stop calling after you worked on the request?

• Client needs no sales assistance + submit the Unsubscribe form

• Client asked not to be contacted again + submit the Unsubscribe form

• Client needs no sales assistance

• Client asked not to be contacted again

The lead that was assigned from LR and the client never answered, but the proper follow up was done…

• Will drop to Extra Q and other agents will try to get in touch with the client

• Should be closed as “Proper follow up done (Client never answered)”

What happens if the lead is closed with the wrong reason?

• Nothing

• The lead will count towards my conversion 

What will you do if the client tells you that he is working with another agent from our company after the travel details were discussed?

• Close the lead as Duplicate

• Close the lead as Client needs no sales assistance

• Continue working with the client according to the split rules

• Close the lead as Transfer

 How do you close the lead if the client tells you that he booked with another agent from our company in the initial call, before you discuss any travel details?

• Close the lead as “Booked with another agent from our company”

• Close as “Client needs no sales assistance”

• Close as “Duplicate” if there are no flight quotes sent to the client in my lead

How do you close the lead if the client tells you that he canceled the trip after you presented the options?

• Close the lead as “Canceled trip”

• Close as “Duplicate”

• Close as “Client needs no sales assistance”

How do you close the lead if the client tells you that he canceled his trip in the initial call, before you discuss any travel details?

• Close the lead as “Canceled trip”

• Close as “Client needs no sales assistance”

How do you close the lead if the client tells you that he is not interested by the time you get in touch with him during the initial call?

• Client needs no sales assistance

• Canceled trip

• Purchased elsewhere