2022 stats
Authored by Krzysztof Nachaj
Specialty
Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the record in 2022 in the number of tickets solved in a day by one person?
Jaki jest dzienny rekord zamkniętych ticketów przez jedną osobę?
55
62
73
98
Answer explanation
TOP SEVEN:
ALPER 98
ALPER 90
ALPER 70
ALPER 69
ALPER 68
ALPER 66
KASIA DĄBR. 66
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the record in 2022 in the number of chats taken in a day by one person?
Jaki jest dzienny rekord zamkniętych chatów przez jedną osobę?
26
38
42
50
Answer explanation
TOP EIGHT:
Marysia 42
Kasia K. 29
Kasia Dabe. 29
Guillaume 26
Oliwia 26
Monika C. 26
Nibi 25
Magda 25
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the record in 2022 in the number of calls taken in a day by one person?
Jaki jest dzienny rekord odebranych telefonów przez jedną osobę?
38
34
31
22
Answer explanation
TOP FIVE:
Dominik 34
Patricia 31
Gosia 20
Robert 19
Marcin 19
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the annual record in shortest average ACD (time for logging call tickets)?
Jaki jest rekordowy, najniższy roczny średni czasu poświęcony na logowanie call ticketu?
6 seconds
12 seconds
21 seconds
31 seconds
Answer explanation
TOP FIVE
Szymon 12
Monika C. 24
Dominik 26
Maciej 38
Ola Ż. 39
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the highest annual average for quality evaluations?
Jaka jest najwyższa roczna średnia ocena za jakość?
93%
95%
98%
99%
Answer explanation
TOP FOUR:
Gosia 99%
Monika M. 99%
Aga 99%
Kasia Dąbr. 99%
Karolina Kapica 98%
Mateusz Bednarski 98%
Laurent Rabiega 98%
TOP FIVE in UK:
Marysia 97%
Magda 97%
Maciej 97%
Oliwia 97%
Guillaume 97%
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the record monthly productivity (cases per hour)?
Jaka jest najwyższa miesięczna produktywność (zamknięte tickety na godzinę)?
4,1
5,1
6,1
7,6
Answer explanation
TOP SIX:
MARYSIA 7,6
MARYSIA 5,7
OLIWIA 5,3
MARYSIA 5,0
MARYSIA 4,8
MARYSIA 4,5
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Among those CSRs with over 1000 chats taken, what is the lowest percentage of missed chats?
Pośród osób, które odebrały już ponad 1000 chatów, jaki jest najniższy procent nieodebranych czatów?
0,6%
3,1%
9,1%
12,1%
Answer explanation
TOP THREE:
Pawel L. 0,6%
Guillaume 3,1%
Kasia Dabe. 9%
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