Admin SU22 quizz

The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won. What automation tool best accomplishes this?

• Approval Process

• Outbound Message

• Process Builder

• Validation Rule

An administrator at DreamHouse Realty wants an easier way to assign cases based on agent capacity and skill set Which feature should the administrator enable to meet this requirement?

• Knowledge Management

• Omni-Channel

• Escalation Rules

• Territory Management

An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field?

• Existing Auto Number field to Text is prevented

• Existing field values will be deleted

• Existing field values will be converted

• Existing field values will remain unchanged

The administrator at Cloud Kicks has created an approval process for time off requests.

Which two automated actions are available to be added as part of the approval process?

Choose 2 answers

• Field Update

• Autolaunched flow

• Chatter Post

• Email Alert

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should  the administrator complete this requirement?

• Auto-Response Rules

• Escalation Rules

• Assignment Rules

• Validation Rules

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?

• Home Page

• Page Layout

• Component Filter

• Lightning Page

An administrator at Northern Trail Outfiters is creating a validation rule. Which two functions should the administrator use whe creating a validation rule?  

• Error condition formula

• Rule active date

• Formula return type

• Error message location

The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?

• Stacked Bar

• Table

• Donut

• Gauge

The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers  get transferred to the appropriate service representative within 5 hours. VIP Customers have  access to support 24 hours a day. How should this be configured?

• Assignment Rules

• Case Queues

• Business Hours

• Escalation Rules

The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field. What should an administrator take into consideration when undeleting the field? A. . B. . C. . D.

• The field needs to be restored from the recycle bin

• The field needs to be re-added to reports

• The field history will remain deleted

• The field needs to be re-added to page Layouts.