Business English Final Chapter Three

A role of nonverbal communication may be to

• reinforce a verbal message

• contradict a verbal message

• substitute for a verbal message

• all the above

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Body language

• does not include gestures

• includes facial expressions

• does not include eye contact

• all the above

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Personal space

         

• is the physical distance between individuals

• size does not depend on the relationships of the people involved

• includes a social zone of 1 to 4 feet

• all the above

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RL.11-12.7

Important aspects of your image

• are not related to your enthusiasm and sincerity

• are not related to your appearance and use of eye contact

• are based on your level of confidence

• both a and b

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.8.7

CCSS.RI.11-12.8

CCSS.RL.11-12.8

Nonverbal symbols in the environment

• may include furnishings and room temperature

• do not include lighting and sound

• can send nonverbal messages

• both a and c

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.11-12.7

CCSS.RI.8.7

CCSS.RL.11-12.7

The most frequently used form of communication is

           

• listening

• reading

• writing

• speaking

Tags

CCSS.RI.9-10.7

CCSS.RL.9-10.7

CCSS.RI.11-12.7

CCSS.RL.11-12.7

CCSS.RL.8.7

The listening process involves

         

• hearing

• understanding

• remembering

• all the above

Paying attention to the speaker and what she or he says is

• hearing

• focusing attention

• understanding

• remembering

Hearing and trying to understand and remember a message is

       

• casual listening

• passive listening

• active listening

• both a and b

Trying to understand the speaker’s point of view, attitudes, or emotions is

           

• informative listening

• evaluative listening

• emphatic listening

• reflective listening