CCMA - Office Environment

Why do offices install a bell system on the patient entrance?

• As a welcome signal to the patient

• So the staff will know when the patient leaves

• To alert the staff of a patient's arrival

How should the medical assistant handle the huge toy mess left by children in the reception area?

• Quietly clean up after the family leaves the area

• Scold the children and ask them to put the toys away

• Begin cleaning up immediately

• Do nothing because it's not her responsibility

Which of the following is the best way to treat a visitor who enters the office?

• Say hello, but do not make eye contact

• Finish a task before saying hello

• Smile and welcome the visitor

• Frown because they are not on the schedule

Why is it important to provide several seating options in a reception area?

• Some patients may want privacy.

• It accommodates a large number of patients.

• Patients all want the same seating.

Which of the following is true when medical office assistants use a translator?

• The assistant should speak directly to the translator.

• The assistant should speak directly to the patient.

Why should an assistant be concerned with the office image?

• To make a good impression for the patients

• To impress the physician

• It is an assistant's only responsibility.

Which of the following is the ADA most concerned with?

• Getting insurance benefits for individuals with physical challenges

• Improving access for individuals with physical disabilities

• Increasing the safety of medical facilities

• Work environment

What special considerations should an assistant make when speaking with a patient who is vision-impaired?

• Use an interpreter

• Shout

• Speak softly but clearly

Why are current educational magazines and children's toys important in the reception area?

• Medical offices are required by law to provide these items.

• Patients may not have these things at home.

• Magazines and toys make a reception area look good.

• Wait time may not feel as long to patients who are occupied.

Which of the following is acceptable for a reception desk?

• A high counter and privacy screen

• Stacks of charts and loose papers

• Easy access to personal information

• A coffee mug and snacks