IT service prefinal

The purpose of this practice is to provide an understanding of all the different elements that make up an organization

• Architecture management

• Continual improvement

• Service management

• Knowledge management

Allows the organization to look at its capabilities in terms of how they align with all the detailed activities required to create value

• Service architecture

• Technology architecture

• Business architecture

• Information system architecture

Gives the organization a view of all the services it provides, including interactions between the services and service models

• Service architecture

• Technology architecture

• Business architecture

• Information system architecture

Describes the logical and physical data assets of the organization and the data management resources

• Service architecture

• Technology architecture

• Business architecture

• Information system architecture

Defines the software and hardware infrastructure needed to support the portfolio of products and services

• Service architecture

• Technology architecture

• Business architecture

• Information system architecture

Describes the external factors impacting the organization and the drivers for change

• Service architecture

• Technology architecture

• Business architecture

• Environmental architecture

The purpose of this practice is to align the organization's practices and services with changing business needs through the ongoing improvement of products, services, and practices, or any element involved in the management of products and services

• Service architecture

• Continual improvement

• Architecture management

• Information security management

The purpose of this practice is to protect the information needed by the organization to conduct its business

• Measurement and reporting

• Continual improvement

• Architecture management

• Information security management

Ensuring that security incidents don't occur

• Solution

• Prevention

• Detection

• Correction

Rapidly and reliably detecting incidents that can't be prevented

• Solution

• Prevention

• Detection

• Correction