Chapter 6 Motivating workers

John, the managing director of ABC Co. Ltd, is thinking about increasing the scope of a job by broadening or deepening the tasks undertaken by his staff. What is this referred to as?

• Job rotation

• Job enrichment

• Job enlargement

• Quality circles

Non-financial methods include

• Praise and recognition

• Salary and commission

• Job rotation, job enlargement

• Company car and cell phone

This motivational theorist is considered scientific and believes money is the only motivator

• Herzberg

• Maslow

• Taylor

What is the correct definition for 'Commission'?

• Monthly pay, same amount despite the number of hours worked

• Staff are paid for the number of items produced

• Payment to sales staff based on the value of the items they sell

• A payment for producing quality goods

Private health insurance is what type of incentive?

• Performance related pay

• Commission Based

• Bonus scheme

• Fringe Benefit

Staff motivation can lead to:

• The business paying less to employees

• Higher labor turnover

• Increased output and profit

Job rotation

• Adds a variety of different tasks of the same level to make job more diverse

• Involves workers swapping round and doing each specific task or working in a different department for a limited amount of time

• Involves adding more responsibility with different skills

• Fringe benefit

James feels like his hard work is never recognized. Which level of needs (Maslow) is not being satisfied?

• Self-Esteem

• Social

• Self-actualization

• Physiological

Which of the following is NOT a need as identified by Maslow?

• Hygiene
• Esteem
• Self-actualisation
• Social

Which of the following is a motivator according to Herzberg?

• Working condition: Safe working environment
• Responsibility
• Good wage or salary
• Good relationship with co-workers and boss