Business Organization

Convincing employees to always give of their best effort.

• motivating

• delegating

• controlling

• planning

Which of the following functions of management gives the subordinate the authority to oversee a task given to them?

• co-ordination

• organization

• delegation

• control

In which of the following leadership styles does the leader consult with those likely to be affected before making a decision?

• autocratic

• democratic

• laissez faire

• charismatic

Only one of the following conflict strategies are used by employers. Which one?

• strike breaker

• work-to-rule

• overtime ban

• go-slow

An example of a non-financial reward would be...

• teamwork

• overtime

• appraisal

• job satisfaction

A business uses the radio to advertise a special offer for its products. Is this communication:

• External

• Internal

• both

A company sends an e-mail to staff and customers telling them of the new telephone contact numbers for staff in the finance department. Is this communication:

• oral

• written

• both

Staff gossip spreads a rumour that James, a senior manager, is going to lose his job. Is this communication:

• through a formal channel

• through an informal channel

• both

A company e-mails its sales staff asking for feedback on the public response to a new product. They respond quickly. Is this communication:

• Top down

• Bottom up

• both

An ________________ leader is the absolute authority on all matters.