ECM2431 Week 12 Quiz

Select the technology components of Information Systems.

• Hardware

• Software

• Data & Information

• Business Processes

• People & Organisations

An Information System for the integrated management of main business processes, often in real time, helping the organisation to collect, store, manage, and interpret data from many business activities is called...

• CRM System

• ERP System

• Accounting System

• An e-commerce system

An Information System which helps the organisation to plan and manage their relationships with existing and potential customers, helping the organisation to build customer relationships and streamline processes so they can increase sales, improve customer service, and increase profitability is called...

• ERP system

• SCM System

• CRM System

• Social Network

What is Shadow IT?

• Acquiring new IS without a proper tender process.

• Acquiring new IS without managerial approval.

• IT expenses (incl. systems, processes, and human resources), which are not controlled by the official IT department.

• Paying by cash when acquiring IS.

Select the correct statement:

• Key Performance Indicators are not related to Critical Success Factors.

• Key Performance Indicators and Critical Success Factors are the same thing.

• Key Performance Indicators define how we will measure Critical Success Factors.

• Critical Success Factors define which Key Performance Indicators are the most important.

Select the frameworks which can be used for building the enterprise architecture.

• The Zachman Framework

• TOGAF

• BPMN

• ISO 19439

• UML

What is an Enterprise Data Model (EDM)? Select the most correct definition.

• A model of data used by every enterprise application.

• An integrated view of the data produced and consumed across the organisation.

• A structure of the central database of the organisation.

• Enterprise Data Dictionary.

Select the approaches to Enterprise Application Integration (EAI) from the following:

• The use of ERP Systems

• ITIL

• Pont-to-point interfaces

• Enterprise Service Bus (ESB)

• COBIT

Select the most correct answer. ITIL is a framework for:

• IT Governance

• IT Service Management

• IT Infrastructure Management

• IT Strategy

Select all relevant answers. COBIT is a framework for:

• IT Governance

• IT Management

• IT Project Management

• Software Development