
12/15 - Business Essentials (Objective 1.01-3.05) Test
Authored by Nina Southern
Business
9th - 12th Grade
Used 2+ times

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60 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order to be understood on the telephone, a business's employees should always:
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When Steven asks questions in an open-minded way, he avoids:
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Individuals who are able to defend their ideas objectively provide others with:
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is not a tool that people use when participating in discussions?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
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