Management CH15

The capacity to attract support and help from others in order to get things done is _____.e

• human resources

• human capital

• social capital

• social sourcing

Major elements of interpersonal communications include all except:

• sender vs. receiver

• encoding vs. decoding process

• message vs. feedback channels

• Interpretations of meanings

• Noises & physical settings

Communications concerns minimal time and cost are ____ communications.

• effective

• efficient

• pursuasive

• credible

____ communications make sure that receivers understand the meaning of the messages.

• efficient

• interactive

• credible

• effective

____ communications convince people to accept or act on the message received.

• credible

• efficient

• effective

• persuasive

In communication, anything that interferes with the effectiveness of communication is considered as: ____.

• disruption

• distraction

• noises

• interferences

Which is not a source of noise?

• physical distraction

• missing nonverbal cues

• information flitering

• active listening

Nonverbal cues like facial expressions are not as important as messages.

• True

• False

Intentional distortion of information to make it more favorable to the recipient is:

• information filtering

• physical distractions

• nonverbal cues

• poor channels

All of the following factors can help improve communications except:

• active listening

• constructive feedback

• physical settings

• social networking