Communications 1

When answering nonemergency telephone calls, remember to be professional and courteous because you are:

• being paid to be professional

• representing your department

• likely to be speaking with an officer

• going to be evaluated on this behavior

A central location that takes all emergency calls and routes the call to the fire, emergency medical, or law enforcement dispatcher is a:

• dispatch center

• communications center

• public safety answering point

• emergency service specific telecommunications center

Enhanced 9-1-1 systems provide dispatchers with information such as the caller's location, phone number and:

• the caller's first and last name

• directions to the caller's location

• the type of emergency at the caller's location

• live video of the current conditions at the location

Individuals who are trained to receive, process, and dispatch emergency calls are known as:

• controllers

• announcers

• radio operators

• telecommunicators

Once an emergency has been reported, the information must be:

• verified and sorted

• logged into a public blog

• transmitted to responding units

• shared with other telecommunicators

Which method of alerting fire department members of an emergency alert the member by tone, light, and/or vibration and can be sent to specific frequencies?

• radio

• pagers

• computer terminal

• home electronic monitors

Which federal agency issues radio license to fire departments that operate radio equipment?

• Federal Trade Commission (FTC)

• Federal Aviation Administration (FAA)

• Federal Communications Commission (FCC)

• Federal Emergency Management Agency (FEMA)

Radios used in fixed locations such as fire stations, telecommunications centers, training centers, or administrative officers are referred to as:

• mobile radios

• portable radios

• command radios

• base station radios

The power of the transmitter and receiver and the height of the broadcast and receiving antennas determine the:

• frequency of the radio signal

• volume of the radio signal

• distance a radio signal will travel

• number of radios that can use as given channel

Remote areas or locations inside structures that cause the loss of cellular telephone service or radio signals are known as:

• dead zones

• no-go zones

• non-com zones

• ambient noise zones