
Customer Service
Authored by Soleh Hakeem
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Customer Service adalah....
Sebuah pencitraan kepada calon atau pembeli produk/jasa
sebuah layanan yang ditawarkan dari perusahaan untuk para customer, baik sebelum atau sesudah membeli produk atau jasa.
Sebuah Slogan perusahaan kepada Costumernya.
Sebuah Divisi/Dept di sebuah perusahaan.
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
3 pilar pelayanan prima adalah produk/pelayanan, Proses dan....
People
Property
Payment
Profit
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Untuk bisa memberikan pelayanan yang baik dan prima maka orang yang bekerja dibagian pelayanan harus bisa merubah.....terlebih dahulu.
Gaya hidup
Atasan
Pekerjaan
Mindset
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Peta perjalanan Customer di awali dengan ....
Ketertarikan
Membeli
Kesadaran
Mereferensi
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Emphaty di dalam Customer Service, maksudnya adalah....
Karyawan memberi perhatian secara individu
Karyawan memberi bonus tiap tahun
Karyawan memberi diskon tiap customer membeli
Karyawan memasang poster dimana-mana
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Customer yang selalu memaksakan keinginannya tanpa peduli orang lain, adalah type customer..
Compliance
Steady
Influence
Dominan
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Gaya komunikasi yang baik kepada customer adalah dengan gaya...
Pasif
Assertif
Agresif
Pasif Agresif
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