Kaplan - BT Mock 7 (chap 19-24)

A manager wants to recruit an experienced candidate, but his departmental budget is not sufficient. He's experiencing

• role ambiguity
• role incompatibility
• role conflict
• role behavior

A number of people waiting for a bus can be described as

• a formal group
• an informal group
• none of the above

Would an orchestra be considered a team?

• yes
• no

Assertive behavior violates another individual's rights and often leads to conflict

• True
• False

Which behavioral type is more likely to defuse conflict when dealing with other people?

• Assertive behavior
• Aggressive behavior
• Passive behavior

Waiters in a restaurant have been informed to wear the uniform for the customer to easily identify. This is related to

• Role behavior
• Role signs
• Role set
• Role definition

Individuals usually join informal groups voluntarily

• True
• False

Which is correct in regards to differences between Team and Individuals?

• Team tends to enjoy synergies than Individuals
• Team tends to make decisions more rapidly than Individuals
• Individuals are less likely to make definite decisions& rely on compromises
• There are fewer controls in place when groups make decisions

A manager observed several employees meeting after work to socialize. They are most likely a

• Team
• Group
• None of the above

A manager observed several employees meeting after work to socialize. Which fact indicates they are a group than a team?

• They are committed to achieve a given objective
• They are made up of diverse individuals
• They have a sense of group identity
• Their focus is mainly social in nature with no defined goals