Directions (Question 21 to 32): In this part, you will be asked to read three English texts. Each text is missing a word, phrase, or sentence. Select the answer choice that correctly completes the text and choose the corresponding letter (A), (B), (C), or (D) on the answer sheet. Passage 1: NOTE: All Eddington's Membership Card Holders _____(21)_____We will be adjusting the frequency that point accumulation statements are sent to our members. From January 1, statements will be mailed every six months instead of quarterly. ____(22)____ this change, members may continue to log in at www.eddingtons.com/members to find current details. You can ___(23)___ your accumulated points and see what rewards are available in exchange for them through your online account. Or you can call us during business hours at 555-4955, and we will give you a total. ___(24)___, you can drop by a service counter at any Eddington's Department Store, and one of our staff will inform you of your current total.

B. Eddington's is set to introduce a change to its membership program.

A. We no longer accept membership applications.

C. We apologize for the recent difficulties with our card payment system.

D. Eddington's Department Store has a special promotion for point cards.

Passage 2: Grimsby's Feed Satisfies Viewers In the three-part miniseries Feed, filmmaker David Grimsby ___(25)___ explores the modern food industry. The series takes viewers behind the scenes at farms and factories to reveal shocking details about the things we eat and how they are produced. While there are numerous other documentaries on this ___(26)___ , a combination of smart narration, intriguing interviews, and animated graphics makes Feed stand out ___(27)___. It presents both the benefits and drawbacks of modern food production without endorsing any one point of view. Richly informative and visually interesting, the series is ___(28)___ captivating that many people will want to see it twice. The first episode of Feed will air this month on the Modern Film Channel.

B. What is perhaps most distinctive about the film is its lack of bias.

A. The show attracted millions of viewers when it was televised last year.

C. Mr. Grimsby plans to begin filming the documentary next month.

D. Ratings for the network jumped when the final episode was aired.

Passage 3: The Robinson Library offers complimentary alerts to members who have registered an e-mail address or mobile phone number. These alerts remind them when materials, including books, audiovisual selections, and periodicals, are __(29)__ their due date. However, failing to receive a reminder does not excuse borrowers from their responsibility to return materials on time. ___(30)___, it is essential that borrowers always take note of the due date. This is stamped on the return card attached to the book or other ___(31)___. Should anything borrowed from the library be returned late, a notice will be sent after the due date. ___(32)___. Please follow our regulations so that other users may have access to these materials within an appropriate period of time.

C. Upon return of the material, the borrower will have to pay a late fee.

A. The library has stopped renting out periodical and tapes.

B. The library will add up the cost of the books that are purchased.

D. As per the decision of the library management, alerts will be canceled.

Questions 33-35 refer to the following article. A Long-Lasting Love for Books February 29 - Both in and around Pine Hill, Alfred Carlson, who has been teaching Russian literature at Pine Hill State University for twenty years, is probably best known as the owner of The Treasure Box, the town's oldest bookstore. The store has two unique features: it specializes in rare books and is open for business on Saturdays only. Evidently, walk-in sales make up only a small percentage of Mr. Carlson's business; the bulk of the store's revenue is generated by orders placed over the telephone or online by universities, museums, and private collectors. On Sunday The Treasure Box will be celebrating its sixtieth anniversary. “When my mother, Willisa, opened the bookstore al! those years ago on Green Edge Road, two blocks from here, she probably had no idea it would still be serving the public six decades later, Mr. Carlson said. The store still displays the original sign over the doorway. The interior retains the living-room atmosphere it always had, with its mismatched tables and chairs. One section of the store is filled with books about baseball, an abiding passion of the Carlson family. On Friday nights the store becomes an informal social club. Not surprisingly, members tend to enjoy conversation about rare books, literature, and baseball. Later this month Mr. Carlson will mark another milestone: he will be retiring from his teaching position. His retirement does not mean, however, that The Treasure Box will see extended business hours; it will continue to be open once a week. “! am not retiring from one job just so that | can spend more time on another, Mr. Carlson said. “Rather, the fact that | no longer will have to prepare for classes or grade students’ papers means that | will be able to dedicate more time to my children and grandchildren.” Question 33. Why most likely was the article written?

C. To celebrate the achievements of a local business personality

A. To attract members to a new book club

B. To highlight the benefits of selling items that are unique

D. To announce the relocation of an established business

Questions 33-35 refer to the following article. A Long-Lasting Love for Books February 29 - Both in and around Pine Hill, Alfred Carlson, who has been teaching Russian literature at Pine Hill State University for twenty years, is probably best known as the owner of The Treasure Box, the town's oldest bookstore. The store has two unique features: it specializes in rare books and is open for business on Saturdays only. Evidently, walk-in sales make up only a small percentage of Mr. Carlson's business; the bulk of the store's revenue is generated by orders placed over the telephone or online by universities, museums, and private collectors. On Sunday The Treasure Box will be celebrating its sixtieth anniversary. “When my mother, Willisa, opened the bookstore al! those years ago on Green Edge Road, two blocks from here, she probably had no idea it would still be serving the public six decades later, Mr. Carlson said. The store still displays the original sign over the doorway. The interior retains the living-room atmosphere it always had, with its mismatched tables and chairs. One section of the store is filled with books about baseball, an abiding passion of the Carlson family. On Friday nights the store becomes an informal social club. Not surprisingly, members tend to enjoy conversation about rare books, literature, and baseball. Later this month Mr. Carlson will mark another milestone: he will be retiring from his teaching position. His retirement does not mean, however, that The Treasure Box will see extended business hours; it will continue to be open once a week. “! am not retiring from one job just so that | can spend more time on another, Mr. Carlson said. “Rather, the fact that | no longer will have to prepare for classes or grade students’ papers means that | will be able to dedicate more time to my children and grandchildren.” Question 35. What is stated about The Treasure Box?

B. It will maintain its current hours of operation

A. It will be adding a section devoted to children’s books

C. Its sales are expected to increase this year

D. Its sign will be replaced later in the month

Questions 36-40 refer to the following e-mails. To: j.bonsky@kwipt.net From: u.akpan@fraskerdigitalmarketing.com Date: Wednesday, July 9 Subject: Frasker Digital Marketing technical writing Dear Ms. Bonsky, Thank you again for applying to Frasker Digital Marketing. We enjoyed speaking with you on Monday and arc thrilled to invite you to join our technical writing team. As you know, your work will entail writing user guides, installation manuals, newsletters, and other documents for our technology clients. Your strong background in information technology will be a big asset, as it is crucial that you understand the technical details ol our clients products and can articulate this information dearly and succinctly. Your work will begin in August with an in-person training session at our headquarters in Albany, New York. We'd like to find a time that works for as many people on the new team as possible, especially those like you who do not live in New York. Please respond to this e-mail as soon as possible and let me know which weekend in August you prefer. This is a contract position, and aside from the initial training session, work will be done remotely during whichever hours you choose. As discussed, you will receive a page rate that depends on the complexity of each assignment you choose to accept. Al Chalmers, our head of human resources, will be in touch soon with all the necessary documents you will need to fill out. We look forward to working with you! Uwana Akpan Frasker Digital Marketing. To: undisclosed recipients From: u.akpan@faskerdigitalmarketing.com Date: Thursday, July 10 Subject: FDM training Dear Technical Writing Team, Based on your responses, We have determined that August 16 works best for most of you. Please note that training will run from Saturday morning through Sunday aftenoon. We expect anyone who lives outside the area to arrive on Friday, when we will arrange for you to have dinner with some of our local writers if you like. All travel expenses will be covered by Frasker Digital Marketing. More details about this will follow, but for now | just want to inform you of the schedule so you can put it on your calendars. Uwana Akpan Frasker Digital Marketing Question 36. Why did Ms. Akpan write to Ms. Bonsky?

B. To provide technical assistance

C. To promote a writing workshop

Questions 36-40 refer to the following e-mails. To: j.bonsky@kwipt.net From: u.akpan@fraskerdigitalmarketing.com Date: Wednesday, July 9 Subject: Frasker Digital Marketing technical writing Dear Ms. Bonsky, Thank you again for applying to Frasker Digital Marketing. We enjoyed speaking with you on Monday and arc thrilled to invite you to join our technical writing team. As you know, your work will entail writing user guides, installation manuals, newsletters, and other documents for our technology clients. Your strong background in information technology will be a big asset, as it is crucial that you understand the technical details ol our clients products and can articulate this information dearly and succinctly. Your work will begin in August with an in-person training session at our headquarters in Albany, New York. We'd like to find a time that works for as many people on the new team as possible, especially those like you who do not live in New York. Please respond to this e-mail as soon as possible and let me know which weekend in August you prefer. This is a contract position, and aside from the initial training session, work will be done remotely during whichever hours you choose. As discussed, you will receive a page rate that depends on the complexity of each assignment you choose to accept. Al Chalmers, our head of human resources, will be in touch soon with all the necessary documents you will need to fill out. We look forward to working with you! Uwana Akpan Frasker Digital Marketing. To: undisclosed recipients From: u.akpan@faskerdigitalmarketing.com Date: Thursday, July 10 Subject: FDM training Dear Technical Writing Team, Based on your responses, We have determined that August 16 works best for most of you. Please note that training will run from Saturday morning through Sunday aftenoon. We expect anyone who lives outside the area to arrive on Friday, when we will arrange for you to have dinner with some of our local writers if you like. All travel expenses will be covered by Frasker Digital Marketing. More details about this will follow, but for now | just want to inform you of the schedule so you can put it on your calendars. Uwana Akpan Frasker Digital Marketing. Question 37. What information is Ms. Bonsky asked to provide?

B. Her availability for training

C. A list of her current clients

D. A summary of her work experience

Questions 36-40 refer to the following e-mails. To: j.bonsky@kwipt.net From: u.akpan@fraskerdigitalmarketing.com Date: Wednesday, July 9 Subject: Frasker Digital Marketing technical writing Dear Ms. Bonsky, Thank you again for applying to Frasker Digital Marketing. We enjoyed speaking with you on Monday and arc thrilled to invite you to join our technical writing team. As you know, your work will entail writing user guides, installation manuals, newsletters, and other documents for our technology clients. Your strong background in information technology will be a big asset, as it is crucial that you understand the technical details ol our clients products and can articulate this information dearly and succinctly. Your work will begin in August with an in-person training session at our headquarters in Albany, New York. We'd like to find a time that works for as many people on the new team as possible, especially those like you who do not live in New York. Please respond to this e-mail as soon as possible and let me know which weekend in August you prefer. This is a contract position, and aside from the initial training session, work will be done remotely during whichever hours you choose. As discussed, you will receive a page rate that depends on the complexity of each assignment you choose to accept. Al Chalmers, our head of human resources, will be in touch soon with all the necessary documents you will need to fill out. We look forward to working with you! Uwana Akpan Frasker Digital Marketing. To: undisclosed recipients From: u.akpan@faskerdigitalmarketing.com Date: Thursday, July 10 Subject: FDM training Dear Technical Writing Team, Based on your responses, We have determined that August 16 works best for most of you. Please note that training will run from Saturday morning through Sunday aftenoon. We expect anyone who lives outside the area to arrive on Friday, when we will arrange for you to have dinner with some of our local writers if you like. All travel expenses will be covered by Frasker Digital Marketing. More details about this will follow, but for now | just want to inform you of the schedule so you can put it on your calendars. Uwana Akpan Frasker Digital Marketing. Question 38. What is indicated about the technical writing team members?

A. They are paid at variable rates

B. They have all worked together before

C. They work from the same location

D. They pay their own travel expenses

Questions 36-40 refer to the following e-mails. To: j.bonsky@kwipt.net From: u.akpan@fraskerdigitalmarketing.com Date: Wednesday, July 9 Subject: Frasker Digital Marketing technical writing Dear Ms. Bonsky, Thank you again for applying to Frasker Digital Marketing. We enjoyed speaking with you on Monday and arc thrilled to invite you to join our technical writing team. As you know, your work will entail writing user guides, installation manuals, newsletters, and other documents for our technology clients. Your strong background in information technology will be a big asset, as it is crucial that you understand the technical details ol our clients products and can articulate this information dearly and succinctly. Your work will begin in August with an in-person training session at our headquarters in Albany, New York. We'd like to find a time that works for as many people on the new team as possible, especially those like you who do not live in New York. Please respond to this e-mail as soon as possible and let me know which weekend in August you prefer. This is a contract position, and aside from the initial training session, work will be done remotely during whichever hours you choose. As discussed, you will receive a page rate that depends on the complexity of each assignment you choose to accept. Al Chalmers, our head of human resources, will be in touch soon with all the necessary documents you will need to fill out. We look forward to working with you! Uwana Akpan Frasker Digital Marketing. To: undisclosed recipients From: u.akpan@faskerdigitalmarketing.com Date: Thursday, July 10 Subject: FDM training Dear Technical Writing Team, Based on your responses, We have determined that August 16 works best for most of you. Please note that training will run from Saturday morning through Sunday aftenoon. We expect anyone who lives outside the area to arrive on Friday, when we will arrange for you to have dinner with some of our local writers if you like. All travel expenses will be covered by Frasker Digital Marketing. More details about this will follow, but for now | just want to inform you of the schedule so you can put it on your calendars. Uwana Akpan Frasker Digital Marketing. Question 39. Why did Mr. Chalmers contact Ms. Bonsky?

C. To issue employment paperwork

D. To explain software requirements

Questions 36-40 refer to the following e-mails. To: j.bonsky@kwipt.net From: u.akpan@fraskerdigitalmarketing.com Date: Wednesday, July 9 Subject: Frasker Digital Marketing technical writing Dear Ms. Bonsky, Thank you again for applying to Frasker Digital Marketing. We enjoyed speaking with you on Monday and arc thrilled to invite you to join our technical writing team. As you know, your work will entail writing user guides, installation manuals, newsletters, and other documents for our technology clients. Your strong background in information technology will be a big asset, as it is crucial that you understand the technical details ol our clients products and can articulate this information dearly and succinctly. Your work will begin in August with an in-person training session at our headquarters in Albany, New York. We'd like to find a time that works for as many people on the new team as possible, especially those like you who do not live in New York. Please respond to this e-mail as soon as possible and let me know which weekend in August you prefer. This is a contract position, and aside from the initial training session, work will be done remotely during whichever hours you choose. As discussed, you will receive a page rate that depends on the complexity of each assignment you choose to accept. Al Chalmers, our head of human resources, will be in touch soon with all the necessary documents you will need to fill out. We look forward to working with you! Uwana Akpan Frasker Digital Marketing. To: undisclosed recipients From: u.akpan@faskerdigitalmarketing.com Date: Thursday, July 10 Subject: FDM training Dear Technical Writing Team, Based on your responses, We have determined that August 16 works best for most of you. Please note that training will run from Saturday morning through Sunday aftenoon. We expect anyone who lives outside the area to arrive on Friday, when we will arrange for you to have dinner with some of our local writers if you like. All travel expenses will be covered by Frasker Digital Marketing. More details about this will follow, but for now | just want to inform you of the schedule so you can put it on your calendars. Uwana Akpan Frasker Digital Marketing. Question 40. What will Ms. Bonsky most likely do on August 15?

C. Participate in a training session

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40 questions

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MULTIPLE CHOICE QUESTION

5 sec • 1 pt

The purchasing manager can only order parts from companies that are found …. the company's list of approved suppliers.

A. on

B. by

C. with

D. around

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Many submissions for the essay contest were …… well-written, considering most of the participants are students.

A. remarkably

B. remarking

C. remarked

D. remarkable

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Delegates from the industry's most widely …… social media marketing firms will speak at next week's summit.

A. respectful

B. respecting

C. respected

D. respective

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

…… the terms of his employment contract, Mr. Allen receives 1.5 times his regular pay rate for overtime hours.

A. On behalf of

B. In compliance with

C. Instead of

D. Out of respect tor

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

Staff members with ……. engagements need not feel obliged to attend next week's field trip.

A. prior

B. timely

C. late

D. old

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

The singer Arthur Fischman ….. his recital with a short Japanese piece that was unusual for the end of a concert.

A. is concluding

B. was concluded

C. to conclude

D. concluded

MULTIPLE CHOICE QUESTION

5 sec • 1 pt

According to the study, the ……a marketing campaign is among young people, the better a product is likely to sell.

A. popular

B. more popular

C. popularity

D. most popular

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The purchasing manager can only order parts from companies that are found …. the company's list of approved suppliers.

Many submissions for the essay contest were …… well-written, considering most of the participants are students.

Delegates from the industry's most widely …… social media marketing firms will speak at next week's summit.

…… the terms of his employment contract, Mr. Allen receives 1.5 times his regular pay rate for overtime hours.

Staff members with ……. engagements need not feel obliged to attend next week's field trip.

The singer Arthur Fischman ….. his recital with a short Japanese piece that was unusual for the end of a concert.

According to the study, the ……a marketing campaign is among young people, the better a product is likely to sell.

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