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Group 1 Week 5 Quiz

Authored by Systems Team

Professional Development

Professional Development

Used 8+ times

Group 1 Week 5 Quiz
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20 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How many fully equipped return stations will there be in Ajax at Go Live?

13

51

64

55

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What is a subsequent return?

When a customer sends us more than one return for an order

A return that happens after a customer has already received a refund

When a customer sends us the incorrect item

When we receive an unclaimed parcel

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Online returns can be re-sold if the Care Label is missing?

True

False

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Returns IBD are never archived

True

False

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What final step triggers the refund of the customer's money?

Complete Delivery is marked

Incomplete Return is documented

All items on order are returned

Item is put back into GTP

6.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Select which are scrapping options for a return.

MULTISELECT

Donation

Destruction

Recycle

VAS

Employee Giveaway

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Inbound deliveries can only be rejected in full.

True

False

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