Group 1 Week 5 Quiz

How many fully equipped return stations will there be in Ajax at Go Live?

• 13

• 51

• 64

• 55

What is a subsequent return?

• When a customer sends us more than one return for an order

• A return that happens after a customer has already received a refund

• When a customer sends us the incorrect item

• When we receive an unclaimed parcel

Online returns can be re-sold if the Care Label is missing?

• True

• False

Returns IBD are never archived

• True

• False

What final step triggers the refund of the customer's money?

• Complete Delivery is marked

• Incomplete Return is documented

• All items on order are returned

• Item is put back into GTP

Select which are scrapping options for a return.

MULTISELECT

• Donation

• Destruction

• Recycle

• VAS

• Employee Giveaway

Inbound deliveries can only be rejected in full.

• True

• False

How long does a customer have to return an item?

• 90 days

• 30 days

• 60 days

• Forever

For Outbound moves we can ship loose pieces

• True

• False

For Internal Cross Channel moves, where do we prioritize picking from?

• Reserve/Buffer

• GTP

• VAS

• We don't do any picking