Restaurant Management

The “O” in SWOT assessment stands for

• organization

• outside

• opportunities

• overtime

__________ is defined as a “difference, variety, or unlikeness"

• competition

• diversity

• mentoring

• groupthink

__________occurs when parties cooperate with each, try to understand other parties’ concerns, while expressing their own

• competition

• collaboration

• avoidance

• compromise

__ is a term for problem-solving and grievance resolution approaches to address employee disputes outside courtroom

• Leadership by walking around

• Alternative dispute resolution

• Motivation through rewards

• Conflict management

To _ is to give variety to something; engage in varied operations; to distribute over a wide range of types or classes.

• motivate

• forecast

• organize

• diversify

If you are only one in a group that holds a different viewpoint, you end up conforming to the group known as groupthink

• true

• false

The __________ describes the purpose of the organization and outlines the kinds of activities performed for guests.

• mission statement

• sales assessment

• demand analysis

• sales forecast

With __________, both parties avoid the conflict and neither party takes action to resolve it.

• avoidance

• collaboration

• accommodation

• competition

__ refers to what makes people tick: the needs,desires,fears,aspirations within people that make them behave as they do.

• motivation

• goal setting

• control

• diversity

__________ is the application of strategies to settle opposing ideas, goals, and/or objectives in a positive manner.

• Motivation through rewards

• Leadership by walking around

• Conflict management

• Alternative dispute resolution