What's your job?

the ability to talk to people clearly and explain things well:​ ​ (a)  

• communication skills
• corporate banking
• supervisor
• appraisal system
• pension schemes

banking for business customers rather than individual customers: ​ (a)  

• corporate banking
• supervisor
• appraisal system
• pension schemes
• communication skills

people who watch over other employees and check their work: (a)  

• supervisor
• appraisal system
• pension schemes
• communication skills
• corporate banking

way of deciding how well and how hard an employee works: (a)  

• appraisal system
• pension schemes
• communication skills
• corporate banking
• supervisor

a way of saving for the time when you are old and don’t work any more: (a)  

• pension schemes
• communication skills
• corporate banking
• supervisor
• appraisal system

Match with the jobs

• handles customers’ problems and questions, often on the phone.

• SUPERVISOR

• has a team of employees and watches and checks their work,

• CUSTOMER SERVISE ADVISER

• works at a bank counter and handles everyday banking.

• CASHIER

Match with the jobs

• is in charge of the employees and customers at one branch of the bank.

• BRANCH MANAGER

• knows a lot about the economy and investments.

• SENIOR ACCOUNT MANAGER

• is responsible for customers’ accounts. It is a management position.

• INVESTMENT ANALYSIS

ISABELLA

• senior account manager

• IT services manager

Raoul

• human resource manager

• cashier

Ravi

• customer service adviser

• branch manager