
Salesforce Practice Quiz Day 2
Authored by Archita Gupta
Professional Development
Professional Development
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6 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What information do we need to fully verify a customer?
Name
Verbal Passcode
Last 4 of social
Adress
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What would you do if a customer is only PARTIALLY verified? (Doesn't know verbal passcode)
Tell them what letter it starts with
Tell them we are unable to help
Send them a Certificate of Installation
Send a passcode confirmation (Create Document)
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On which page can you find the verbal passcode?
Account page
Service page
Work order page
Contact card page
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the icon and letter that identifies the service page?
Brief case icon and S-
Apartment icon and A-
Red gears and S-12345678
Person icon and S-
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the secondary passcode used for?
Tenants of a landlord, assistants, etc
Just in case the customer forgets their verbal passcode
For the contract co-signer
For non-account holders
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What hints (if any) can you give to the customer if they don't know their verbal passcode?
It starts with "....."
It rhymes with "....."
It is a word, number, or a combination of the two
You're close but you missed a number
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