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BTS Remind and Refresher

Authored by BRIAN MANN

Professional Development

Professional Development

Used 8+ times

BTS Remind and Refresher
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5 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

User is signing into Zoom with their netid but they receive an error message. What should we check? (Select all that apply)

Do they have an Active Zoom Account (CAT)

Do they have a Rutgers Connect Account

What Email address they are using to sign in

Status of their Scarletmail Account

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

User can't view unofficial Transcripts. What are some possible reasons? (Select all that apply)

User doesn't have an active student role

User's only active role is Alumni

Alumni should contact Alumni foundation for unofficial transcripts

Users Email account is set to the Wrong Delivery Address

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which methods can we use to verify a User's identity? (Select all that apply)

Home phone or email address located in OR

SSN, RUID, or A-Number

Scarletmail or Rutgers Connect email address

CVC, Passport, or Government ID

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What parts of Incidents are visible to end users? (Select all that apply)

Description and Short Description

Resolution Notes

Work notes

Additional Comments

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What should we never put into a Service Now Incident? (Select all that apply)

SSN

(Social Security Number)

Passwords

Role Status (Active or Inactive)

DOB

(Date of Birth)

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