BTS Remind and Refresher

User is signing into Zoom with their netid but they receive an error message. What should we check? (Select all that apply)

• Do they have an Active Zoom Account (CAT)

• Do they have a Rutgers Connect Account

• What Email address they are using to sign in

• Status of their Scarletmail Account

User can't view unofficial Transcripts. What are some possible reasons? (Select all that apply)

• User doesn't have an active student role

• User's only active role is Alumni

• Alumni should contact Alumni foundation for unofficial transcripts

• Users Email account is set to the Wrong Delivery Address

Which methods can we use to verify a User's identity? (Select all that apply)

• Home phone or email address located in OR

• SSN, RUID, or A-Number

• Scarletmail or Rutgers Connect email address

• CVC, Passport, or Government ID

What parts of Incidents are visible to end users? (Select all that apply)

• Description and Short Description

• Resolution Notes

• Work notes

• Additional Comments

What should we never put into a Service Now Incident? (Select all that apply)

• SSN

  (Social Security Number)

• Passwords

• Role Status (Active or Inactive)

• DOB

  (Date of Birth)