
Knowledge Check 3 NC
Authored by Diana Hernandez
Specialty
Professional Development
Used 1+ times

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5 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
Customer is calling because he change her/his phone number and would like to update it. What Tab would you use?
Billing Tab
Edit Tab
Status Tab
Letters Tab
2.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
The customer called to request a copy of the contract by email and review coverage questions. Which Tab would you use to enter Notes?
Notes Tab
Billing Tab
Existing Claims Tab
Status Tab
3.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
The customer is calling to get updates on her/his claim as the technician hasn't show up yet to the appointment. Which tab would you use to view the last claim placed on a policy?
Orders Tab
Letters Tab
Claims Tab
Update Billing
4.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
Customer is complaining about having a free SCF and he/she is been charge for the New Claim submitted. Which tab would you use to verify the last SCF given?
Notes Tab
Orders Tab
Letters Tab
Status (Changes) Tab
5.
OPEN ENDED QUESTION
20 sec • 20 pts
What are 3 main reasons you would use the Orders Tab?
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