COUNTER SOP

Equipment used to punch in orders

• BOS

• POS

• KDS

Table in the counter that holds the POS and also serves as assembly table.

• Assembly

• Counter

• JEDS

Contains the menu offered by Jollibee

• Flyers

• KDS

• Menu Board with Translites

______are the step by step procedures designed to address guest expectations for fast and friendly service. It also serves as security for both guest and counter personnel by ensuring that no important actions or tasks will be neglected (e.g. giving of change to guests)

• DT TAT

• 7 Key Steps

• Attending Table Time

________are the store’s best salesperson._________must be well trained and knowledgeable on the different products in order to do proper guest relations and suggestive selling.

• The counter crew and outside order takers

• W1 and JEDS

• W2 and OOT

Smile at the guest when he/she is______

• 2 meters away from the counter.

• 5 meters away from the counter.

• 3 meters away from the counter.

Greet the guest when he/she is one_________

• (1) meter away.

• (2) meter away.

• (3) meter away.

Maintaining good _______ with the guest

indicates that full attention is given to them.

• close contact

• eye contact

• smile

Complete the four (4) basic food items (Main Dish, Side Dish,

Beverage, and ______).

• Dessert

• Floats

• Pies

Discretely check if money given by guest is counterfeit or not, by using the _________.

• printer

• lie

  detector

• money

  detector