Business English Chapter 9

How written information is presented on a printed page or screen is

• white space

• typeface

• format

The greeting in a letter; always begins with "Dear";

• Salutation

• Standard formatting

• templates

Hardcopies (paper) used for intra-office communication.

• Netiquette

• Notations

• Memos

Alerts the reader to materials that are included in the mailing, along with the letter.

• Notations

• Enclosure notation

• Memo

A letter format that has all lines of text flush with the left-hand margin

• Block-style letter

• standard formatting

• enclosure notation

Places the date, complimentary close, and signature to the right of the center point of the letter.

• Standard formatting

• Headings

• Modified-block-style letter

A set of guidelines for appropriate behavior on the Internet.

• Block-style letter

• Netiquette

• Templates

Predesigned forms supplied in word processing software.

• Salutation

• Notations

• Templates

Indicates specific things to the reader.

• Notations

• Headings

• Netiquette

Words and phrases that introduce sections of text.

• Enclosure notation

• Headings

• Standard formatting