Quality Management Quiz

What is COQ?

• Cost of Poor Quality

• A bird

• Cost of Quality

• Contact On Quality

Answer explanation

The Acronym Stands for Cost of Quality, and the cost of quality can be defined as:

•The cost of preventing a defect or rework

•The costs generated when poor quality occurs (Cost of Poor Quality [COPQ])

(Pearson et al.,2023, p.411)

What is a Quality Management Plan?

• How management will be planned

• A register for quality analysis

• Created when an audit occurs

• All elements of quality and how it will be implemented

Answer explanation

Quality management plans need to define the project’s quality metrics and indicate how this will be measured; this means that relevant personnel can measure the project’s quality and determine to what extent this was achieved.

What is Quality Assurance?

• Reassuring the client their product will be good quality

• Defining the standards, specifications and QC processes to be used

• The actualisation of implementing the quality checks as planned.

• Creating documents related to quality

Answer explanation

An example could be: Harmonised with relevant workplace health and safety legislation

What is Quality Control?

• Reassuring the client their product will be good quality

• Defining the standards, specifications and QC processes to be used

• The actualisation of implementing the quality checks as planned.

• Creating documents related to quality

Answer explanation

An example could be:

Internal Health and safety audits carried out at random intervals. Results and any recommendations presented to the project steering committee for action.

If we notice a variance in quality, what must we do?

(multiple answers)

• Wait for someone else to pick up on it

• Document it!

• Communicate with appropriate stakeholders

• Wait and see if the client has an issue with it

Answer explanation

We need to document any variances and report it to relevant stakeholders so that remedial action can be taken and minimise effects for future projects.

What are change requests used for?

(multiple answers)

• Requesting a change to the scope, schedule or cost

• Advising stakeholders a change has been made

• Requesting a change to the quality requirements

• Requesting changes to roster

Answer explanation

Change requests are used to outline changes to scope, schedule, cost, and quality requirements.

Sometimes a 'change request' can also be referred to when requesting changes to a 'live' system (in Information Technology for example).

What is the purpose of a QMS?

(Multiple reposnses)

• Monitor compliance of quality

• Identify and record quality requirements

• Stop continuous improvement

• Benchmark performance

Answer explanation

A quality management system (QMS) is a system that incorporates several processes that work together to aid in achieving project quality objectives.

A QMS involves working to eliminate project problems and to maintain quality in a cost-effective manner.