Foundation Skills: Decision Making and Communication

Intuitive Decision Making is

• decisions based on hunches or "gut instinct".

• decisions based on facts, not feelings.

• process of resolving problems and issues.

Rational decision making is

• decisions based on feelings.

• decisions based on logic and facts.

• process of resolving problems in a group.

Team decision making is

• process of resolving problems and issues in a group with people of different backgrounds.

• decisions based on facts.

• decisions based on feelings.

Barriers to effective decision making include all of the following except:

• complacency

• avoidance

• panic

• acceptance

Which barrier to effective decision making includes a manager thinking a decision is easier than it really is?

• panic

• indecisiveness

• complacency

• avoidance

Which barrier to effective decision making includes a manager not being able to make a final decision?

• complacency

• avoidance

• panic

• indecisiveness

Which barrier to effective decision making includes manager denies the importance of a problem?

• Panic

• Avoidance

• Indecisiveness

• complacency

What is communication?

• texting, emailing, or talking to someone.

• talking and listening

• act of exchanging information to inform, command, instruct, assess, influence, or persuade.

One of the important managers need to do to communicate effectively is

• determine their audience

• tell people what do to directly

• figure out what the audience wants to hear.

• determine if the audience likes you.

What is active listening?

• listening to other people.

• absorbing information what another person is saying and responding to their concerns.

• responding to what someone says.