Positive Vibes

Good words worth little, cost much.

• True

• False

Answer explanation

Good words worth much, cost little.

Which request is the most polite?

• Would you mind speak with me for a moment?

• What did you just say?

• Can you clarify this point?

• May I ask if we could continue our conversation through email, please?

Answer explanation

Please let me confirm if I _________ you correctly.

Answer explanation

When you say "Could you please go into a bit more detail on that?", what do you want to do? Choose the best answer.

• Make request

• Ask for elaboration

• Ask for clarification

• Confirm

Answer explanation

Which expression is used to confirm understanding?

• I'm not quite clear what you mean by...

• Are you saying X… or Y…?

• Will you please further explain…?

• So, if I understand you correctly, are you saying that…?

Answer explanation