Introduction to Quality

Kaizen, Kanban, and 5S are just a few of the many elements used in a(n) ______________ operation.

• HSE

• JIT

• First in, First out

• Poorly managed

Companies typically include policies and procedures for continuous improvements as part of their:

• Predictive Maintenance System

• Purchasing Rules

• Quality Assurance System

• Em[ployee Manual

Product development teams should perform a(n) ___________ as early as possible during their design process.

• Process capability analysis

• Predative maintenance analysis

• Job safety analysis

• Design failure mode and effect anaysis

The performance of the product as viewed by the customer is ultimately the most important measure of:

• Cost of the product

• Product quality

• Safety program effectiveness

• Human resources policy

5S is a lean manufacturing technique that focuses on creating a(n):

• Error free environment

• Clean and orderly work environment

• Inventory surplus

• Optimized production schedule

A worker should _________________ any time the worker notices a minor quality problem that is not critical to product function or performance.

• Shutdown the production line and solve the problem

• Ignore the problem and leave it to someone else

• Ask the quality department to start an investigation

• Notify the supervisor to determine the correct action to take

To identify and eliminate waste (non-value-added) activities proves a company is operating in:

• A continuous improvement schedule

• Employee reduction process

• Best business practices

• Safe mode

First piece inspection is required for ___________.

• Employee raises

• Packaging approval

• Documenting repeatable setups

• Calibrating hand tools

Everyone within an organization is responsible for ______________ quality.

• Inspecting

• Improving

• Supplying

• Avoiding

Eliminating quality variances will result in _______________.

• More defects

• Greater worker dissatisfaction

• Degraded process quality

• Improved process quality