Workplace Readiness Review 5

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• creativity and innovation.
• teamwork.
• work ethic.
• critical thinking and problem solving.

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability.
• customer service.
• creativity and innovation.
• integrity and resolve.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

• negotiation
• innovation
• collaboration
• initiative

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• ignore requests that are outside of your job description.
• research how competitors have done it.
• ask your coworkers what they would do.
• consult the employee handbook.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

• Clarify the priority of objectives with the project leader.
• Concentrate on your project first.
• Tell your coworker you are unable to help.
• Evaluate the coworker's role and performance with the project leader.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

• subjectivity.
• brainstorming.
• critical thinking.
• managing resources.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted “Open” sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

• Reset the circuit breaker in the basement.
• Replace the bulb in the sign.
• Attempt to switch on another device to see if it has power.
• Call an electrician right away.

Laurette’s supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

• Ask a coworker to help make the decision and select the best contractor using this rationale.
• Evaluate all factors needed and select the most suitable contractor based on the factors
• Select the contractor who is the most affordable and explain why to your supervisor.
• Select the contractor who is closest in distance to the job location.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

• initiative.
• diversity awareness.
• values.
• integrity.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

• follow company policy.

• put on headphones to listen in private.

• listen to it anyway since it is good for productivity.

• try to convince her boss of her point of view.