Unit 7 Credit

The Credit department has policies in place to ensure customers are held responsible for electricity they have already used.

• True

• False

Arrears is defined as _____________________.

• Disconnect for non­payment

• Past Due balance

• Customer balance sent to collection agency

• Bypassing a meter to prevent the recording of electrical usage

What helps to secure Dominion against loss?

• Payment plans

• Collection agencies

• Deposits

• Insurance

The credit status is determined by the customer's ______________ over the most recent 13 months

• Payment history

• Usage history

• Call history

• Medical history

Deposits are not required on accounts with a credit status of _____________ plus active service in thelast 12 months.

• Satisfactory

• Unsatisfactory

• Unknown

Credit statuses should be shared with our customers.

• True

• False

Which of the following is NOT a Dominion payment plan?

• Fixed amount

• Short term extension

• Fixed plus current

• Long term extension

Budget bill customers are not eligible for a payment plan.

• True

• False

A customer calls and explains that he has recently moved and he has received a final bill on his account athis previous address. He can't afford to pay the remaining balance all at once. When you look at hisaccount information you see that his account was recently closed. What would be the best payment planto recommend to this customer?

• Fixed

• Short term extension

• Fixed plus current

A fixed plus current payment plan requires ________ % of the total account balance as a downpayment.

• 25

• 35

• 40

• 50