Manager Meeting 1/16/23

Who has the power to satisfy the guest?

• TOP Center

• Me

• Mr. Jones

• CSC

Who is going to be doing a visit to our theatre on Friday 2/3/23?

• Robert Casey - Regional Vice President

• Lisa Shepherd - Division Vice President

• Art Murtha - Division Vice President

• Sean Gamble - CEO

Where will the CC devices be kept now?

• Box 2

• Downstairs Office

• Studio

• Podium

When a guest is asking about lost and found, you should?...

• Let them go look for it

• Say "Finders Keepers, Losers Weepers"

• Get as much info about the item as you can

• Tell them we have their item (even if you turned it in an hour ago)

What is your greatest resource on your manager shift?

• Movie Schedule

• TOP Center

• Your Employees

• The Guest

Anytime you're on the floor, you should this with you.

You have to take a 30 minute off-the-clock break if once your shift is longer than this?

• 5 hours

• 6 hours

• 8 hours

• 4 hours

Name one of the MANAGER's purposes when filling out an accident report

Who is the new Box manager?

True or False: You should have a rolling trash can at every drop.

• True

• False