SERVICE ADVISOR - L1

SERVICE ADVISOR NEEDS TO ATTEND CUSTOMER ON ARRIVAL WITH IN HOW MANY MINUTE

• 2 MINUTE
• 1 MINUTE
• 5 MINUTE
• 15 MINUTE

VEHICLE WALK AROUND WITH CUSTOMER SHOULD BE COMPLETE WITH IN HOW MANY MINUTE

• 2 MINUTE
• 1 MINUTE
• 5 MINUTE
• 15 MINUTE

RESPONSIBILITY OF PICK UP AND DROP IS FOR

• SECURITY AND SERVICE ADVISOR
• CRE AND SECURITY GUARD
• CRE AND CHAUFFEUR
• QUALITY INSPECTOR AND SERVICE ADVISOR

THREE LEVELS OF LISTENING ARE:

• IGNORANT
• SELECTIVE
• ACTIVE
• ALL OF THE ABOVE

FULL FORM OF (CSI) IS CUSTOMER SERVICE INDEX

• TRUE
• FALSE

SERVICE ADVISOR IS NOT RESPONSIBLE FOR THE QUALITY OF WASHING DONE AT THE WORKSHOP

• TRUE
• FALSE

IN MG WE FOLLOW HOW MANY STEP AS IN PROCESS OF SERVICE

• 6 STEP PROCESS
• 5 STEP PROCESS
• 7 STEP PROCESS
• 8 STEP PROCESS

WHAT ARE THE EXPECTATIONS OF MG FROM A SERVICE ADVISOR?

• CUSTOMER DELIGHT
• HONESTY
• BUILDING BRAND IMAGE
• ALL OF THE ABOVE

WE COMMUNICATE FROM:

• BODY LANGUAGE
• WORDS
• TONE
• ALL THE ABOVE

PROCESS OWNER OF VEHICLE DELIVERY?

• CRE
• JOB CONTROLLER
• SERVICE ADVISOR
• QUALITY INSPECTOR