Knowledge Check 6 CSS

Knowledge Check 6 CSS

Professional Development

5 Qs

quiz-placeholder

Similar activities

Abril Verde

Abril Verde

Professional Development

10 Qs

THDA 101 Post-Quiz

THDA 101 Post-Quiz

Professional Development

10 Qs

EZRA FRECH

EZRA FRECH

KG - Professional Development

10 Qs

EVALUACION FINAL ETAS 24 FEB 2023

EVALUACION FINAL ETAS 24 FEB 2023

Professional Development

10 Qs

Buenas Prácticas de Manufactura para seguridad de alimentos

Buenas Prácticas de Manufactura para seguridad de alimentos

Professional Development

10 Qs

Aero Quiz 1

Aero Quiz 1

Professional Development

10 Qs

Retroalimentación de conceptos básicos de Gestión de Aula

Retroalimentación de conceptos básicos de Gestión de Aula

Professional Development

10 Qs

CHD 2022

CHD 2022

Professional Development

10 Qs

Knowledge Check 6 CSS

Knowledge Check 6 CSS

Assessment

Quiz

Specialty

Professional Development

Practice Problem

Easy

Created by

Diana Hernandez

Used 1+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

5 questions

Show all answers

1.

OPEN ENDED QUESTION

20 sec • 20 pts

Name 4 of 7 types of Tasks previously reviewed

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

20 sec • 20 pts

How do customers post a question or reply to us that becomes a Task?

By sending a Fax

From their Account center

By sending a Text message

From their personal email

3.

MULTIPLE CHOICE QUESTION

20 sec • 20 pts

When would you close a Task?

Every time the customer is making a complaint

Every time the customer place a claim

Every time you speak to a customer and there is an open task

Every time you contact the Technician

4.

OPEN ENDED QUESTION

20 sec • 20 pts

Media Image

How do you close a Task that's no longer needed?

Evaluate responses using AI:

OFF

5.

MULTIPLE CHOICE QUESTION

20 sec • 20 pts

Media Image

Which Tasks should you never close?

Internal tasks: Authorizations, Consumer Advocate

External task: Customer Post a Question to Us