
Knowledge Check 6 CSS
Authored by Diana Hernandez
Specialty
Professional Development
Used 1+ times

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5 questions
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1.
OPEN ENDED QUESTION
20 sec • 20 pts
Name 4 of 7 types of Tasks previously reviewed
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
How do customers post a question or reply to us that becomes a Task?
By sending a Fax
From their Account center
By sending a Text message
From their personal email
3.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
When would you close a Task?
Every time the customer is making a complaint
Every time the customer place a claim
Every time you speak to a customer and there is an open task
Every time you contact the Technician
4.
OPEN ENDED QUESTION
20 sec • 20 pts
How do you close a Task that's no longer needed?
Evaluate responses using AI:
OFF
5.
MULTIPLE CHOICE QUESTION
20 sec • 20 pts
Which Tasks should you never close?
Internal tasks: Authorizations, Consumer Advocate
External task: Customer Post a Question to Us
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