Knowledge Check 6 CSS

Name 4 of 7 types of Tasks previously reviewed

How do customers post a question or reply to us that becomes a Task?

• By sending a Fax

• From their Account center

• By sending a Text message

• From their personal email

When would you close a Task?

• Every time the customer is making a complaint

• Every time the customer place a claim

• Every time you speak to a customer and there is an open task

• Every time you contact the Technician

How do you close a Task that's no longer needed?

Which Tasks should you never close?

• Internal tasks: Authorizations, Consumer Advocate

• External task: Customer Post a Question to Us