Conflict Resolution - Pretest

Which of the following suggestions is the best way to communicate to calm an argument?

• Raise your voice aggressively towards the other person.

• Use a calm voice and even tone voice as you speak.

• Shrug your shoulders and walk away.

• Solicit your friends to join you in the argument.

It is a good idea to think about the other person's perspective when you are engaged in an argument. What does 'perspective' mean?

• Facial Expression

• Point of view

• Personality

• Behavior

When trying to resolve a conflict:

• It's important that listen to the other person and consider his or her point of view.

• I should always just let the other person have their way so there's a problem.

• It's not important to talk about my feelings.

• It's okay to ignore the other person's ideas if I don't like them.

In order to make conflict resolution productive, I can:

• Take a deep breath and listen to the other person

• Remain calm.

• Be mindful of my tone.

• All of the above.

Explain a time that you were involved in a conflict with a friend or family member. Did you handle it correctly? If not, how could you have handled it differently?