Troubleshooting Quiz

A child can't login to Maths-Whizz because they've forgotten their login details, what do you do?

• Use the Live Chat function to speak to our Support Team

• Search for the student in Roster Management

• Look in the student's Lesson History

• Search for their name at the bottom of the home screen and look at 'Student details'

A parent contacts you to say that their child is constantly being given the same lesson on Maths-Whizz. What do you do?

• Login to the child's account and view the lessons they are being given

• Tell the child to continue to use Maths-Whizz

• Login to your teacher account and access their lessons history

• Set a Topic Focus for the student

A parent queries why their child hasn't been awarded with 3 gems, even though they've used the tutor for over an hour. Where do you look to find out the reason why?

• In the Class Report section

• View the student's lesson history to see passed/failed lessons

• In the School Report section

• Roster Management

A parent states that Maths-Whizz is too difficult for their child and so they've been helping them pass the lessons. What do you advise them to do?

• Contact the Support Team

• Continue to help their child with the lessons

• Stop using Maths-Whizz

• Advise them to let the child work independently and fail lessons

You notice that a child is regularly making 10 progressions each week on Maths-Whizz, what do you do?

• Tell them to stop using Maths-Whizz for 3 weeks

• Encourage them to earn only red gems for a few weeks

• Tell them to spend their coins in the Play Zone

• Encourage them to earn 3 blue gems and then 3 red gems consistently