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Northern Trail Outfitters wants emails received from customers to generate cases automatically.

How should the administrator ensure that the emails are sent to the correct queue?

• Utilize a flow to identify the correct queue and assign the case.

• Use a custom email services to set the owner of the case upon creation.

• Create an Escalation Rules to send cases to the correct queue.

• Configure Email-to-Case so emails are delivered to the correct queue

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals.

the administrator configure to help with these issues?

• Einstein Activity Capture

• Einstein Opportunity Scoring

• Einstein Search Personalization Einstein Lead Scoring

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.

How should the administrator complete this requirement?

• Auto - Response Rules

• Validation Rule

• Escalation Rule

• Assignment Rule

The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

What should administrator use to fulfill the requirement?

• Delegated approver

• Two step Approval process

• Approval history related list

• Delegated Administrator

What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?

Choose 3 Answers.

• Update the organizations chatter setting to allow approvals.

• Enable the organizations Email approval response setting.

• Specify initial submission actions within the approval process.

• Add the Items to approve component to the approvers home page.

• Create a flow to automatically approve all records.

Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts.

Which three password policies should an administrator configure? Choose 3 answers

• Maximum invalid login attempts

• Prohibited password values

• Require use of Password Manager App

• Password complexity requirements

• Number of days until expiration

The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, They want to reference fields from the associated contact record.

What should the administrator do to pull contact fields into the Custom report?

• Configure formula fields on event to populate contact information

• Edit the custom Event report type and add fields related via lookup.

• Create a new report type with event as the primary object and Contact as a related object.

• Use a dashboard with filters to show Event and Contact data as requested.

A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.

What should the administrator do to free up users licenses for the new users?

• Deactivate the former employees user record.

• Delete former employees user record.

• Freeze former employees user record.

• Change the formers users record to the new user.

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement? Choose 2 answers

• Add a custom master-detail field for shoe designs on the Product object,

• Create a custom object for shoe designs.

• Use the standard object for designs.

• Configure a custom lookup field for shoe designs on the Product object.

Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.

Which two options should the administrator suggest? Choose two answers

• Test Drive in a production org.

• Download into a Trailhead Playground.

• Install in a sandbox.

• Check edition compatibility.