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The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout.

What should the administrator use to fulfil this request?

• Sharing settings

• Page Layout Assignment

• Component Visibility

• Record Type Assignment

Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.

How should an administrator accomplish the request?

• Create a workflow role to update the Event Date Field.

• Create an approval process on the Campaign object.

• Create a sharing rule so that other agents can view events.

• Create a campaign for agents to request event dates.

The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

Which feature must be enabled to ensure the quick action will be displayed as expected?

• Email Notifications

• Email-to-Case

• Email Alerts

• Email Templates

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.

How should an administrator ensure this requirement?

• Make the field universally required.

• Create a Process Builder to set the field.

• Define an approval process for the child.

• Require the field on the record type.

Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity.

Where Should an administrator update the option in the picklist?

• Fields and relationships

• Related lookup filters

• Record Type

• Picklist value sets

How should an administrator support this request?

• Use process builder to capture the daily average on each opportunity.

• Add Formula Fields to track Stages on each Opportunity.

• Run the Opportunity Stage Duration report.

• Refresh weekly reporting snapshots for Closed Opportunities.

An administrator at Ursa Major Solar needs to send information to an external accounting system What workflow action should the administrator use to accomplish this?

• Assign Task

• Outbound Message

• Create Record

• Custom Notification

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.

which Solution Should be administrator suggest to meet this requirement?

• Prebuilt Quick Texts

• Prebuilt Email Templates.

• Prebuilt Flow Templates.

• Prebuilt Auto-Responses.

Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

What should an administrator suggest to meet this request?

• Define a new Stage picklist value.

• Create a custom field on Opportunity.

• Configure Forecasting support.

• Make the field editable on page layouts

The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.

What should the administrator suggest to meet these requirement?

• Auto-Response Rules

• Email Alerts

• Knowledge Articles

• Assignment Rules