Prepare Reports

List who is arriving and departing on a single day. Needs to be updated every time a change occurs e.g. cancellations, new reservations, walk-ins or early departures.

• Guest feedback summary

• Room maintenance records

• Arrival List and Departures List

• Room status report

List of special requests made by booking and arriving guests.

• Occupancy reports

• Special requests report

• Room status report

• Occupancy reports

A summary of feedback (including complaints) received from guests. Compiled from the feedback form issued to all guests.

• Guest feedback summary

• Room maintenance records

• Arrival List and Departures List

• Room status report

When you are putting together reports for management, do them on the __________. You can store and send them electronically, e.g. by email.

• paper and pencil

• computer

• cellphone

2. So management can keep track of how the business is going and make decisions about the future. These reports may be ______, ________, or _______.

• daily, weekly, monthly

• weekly, daily, monthly

• monthly, daily, weekly

You must never ________ guest information or business information with anyone.

• disguise

• discourage

• disrespect

• discuss

There is no need to print out ________ unless you are asked to do so.

• report

• email

• message

• information

Main departments that needs the Front Desk reports

• Reception and Reservations

• Concierge (e.g. porters) and Housekeeping

• Maintenance, Finance and food and Beverage

• Management and Administration

• Sales and Marketing