OB CHAPTER 15 & 16

The term ________ is used to describe the degree to which tasks in an organization are subdivided into separate jobs.

• social clustering

• bureaucracy

• work specialization

• centralization

________ refers to the basis by which jobs are grouped.

• Social clustering

• span of control

• Departmentalization

• centralization

Procter & Gamble has separate departments for Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by ________.

• function

• process

• geography

• product

The term ________ refers to the rights inherent in a managerial position to give orders and expect them to be obeyed.

• chain of command

• authority

• power

• span of control

Minicultures that tend to develop in large organizations to reflect common problems or experiences faced by the members in the same department or location are often called ________.

• micro-cultures

• subcultures

• divisional cultures

• microcosms

Which of the following is most likely to result from a strong organizational culture?

• High organizational commitment

• Low employee satisfaction

• low loyalty

• high absenteeism

Narratives about the organization's founders, rule breaking, and reactions to past mistakes are called ________.

• stories

• rituals

• material symbol

• organizational charts

________ refer to repetitive sequences of activities that express and reinforce the key values of the organization, which goals are most important, which people are important, and which are expendable.

• Symbols

• Rituals

• Stories

• Communication strategies