What is the best way to describe Sales Cloud?

• It’s a Customer Relationship Management (CRM) tool

• It’s a place to store all of our customer interactions and activities

• It allows us to build up a profile of our clients

• It’s all of the above

We can provide clients with access to the itvstudios.com website on Sales Cloud

• True

• False

How can the genre preferences of a client be updated in Sales Cloud?

• A. The sales manager can update it on behalf of the client

• B. The client can update it themselves on the website

• A and B

• Neither A or B

We can also provide clients with access to Share, our after sales product, on Sales Cloud

• True

• False

We can see every mailer each contact has received

• True

• False

Quick send mailers and distributed marketing is the same thing

• True

• False

The sales team can send a quick send email...

(select all that apply)

• By selecting multiple clients in a contacts list

• By selecting multiple clients in a topics list

• By going into the individual contact

• By going into the organisation and sending the email 

What are “campaigns” in Sales Cloud?

• Campaigns are the social posts clients sees

• Campaigns are the emails we send to clients

• Campaigns are the lists we use to send out segmented emails, including invites for events

Which of these can the sales team do in campaigns

(Select all the apply)

• Update the event status of a contact

• Add contacts to invite them 

• Change the organisation that a contact works for

• Remove contacts from an event