A+ 1101 Q03

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

• A. RAID

• B. SSD

• C. S.M.A.R.T

• D. HDD

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to

authenticate. Which of the following has to be enabled for the mobile device to authenticate?

• A. Bluetooth

• B. Biometrics

• C. NFC

• D. PIN

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes do does not register in a word processor. The laptop works fine when the technician tests it with an external keyboard.

Which of the following actions would MOST likely resolve the issue?

• A. Disable the sticky keys feature.

• B. Clean the keyboard.

• C. Reset the BIOS settings to default.

• D. Charge the laptop.

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the

phone. Which of the following tools would BEST meet this need?

• A. Tethering to a corporate-owned laptop

• B. WPA2-Enterpise wireless

• C. Corporate enterprise email

• D. Mobile device management

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

• A. Determine the next steps to resolve the issue and document it.

• B. Design a plan of action to resolve the issue and implement the solution.

• C. Document the findings, actions, and outcomes.

• D. Establish a theory of probable cause, researching internally or externally as needed.

Answer explanation

"Identify the problem. • Question user and identify user changes to computer.• Perform backups before making changes.• Inquire regarding environmental or infrastructure changes.• Review system and application logs.

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

• A. Inquire about possible changes.

• B. File a damage report.

• C. Requisition a new scanner.

• D. Attempt to clean the scanner.

A user submitted a support ticket that states all of the printouts from a laser printer appear to have double images imposed on them. A review of past printer support tickets shows that maintenance kit has not been installed in more than a

year. Which of the following printer consumables is MOST likely causing the issue?

• A. Separation pad

• B. Transfer roller

• C. Ink cartridge

• D. Fuser

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Date/Time Not Set

Press F1 to Run Setup

Which of the following would be the BEST action to take next?

• A. Change the motherboard.

• B. Reseat the motherboard power connections.

• C. Replace the CMOS battery.

• D. Restore the BIOS to factory default settings.

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open,

the response time is acceptable. Which of the following should be upgraded FIRST?

• A. SSD

• B. CPU

• C. HDD

• D. RAM

Answer explanation

'Upgrading to a faster CPU will improve your PC's single-application performance, making games run more smoothly, for example. Adding more RAM to your PC increases its multitasking capacity, but won't necessarily improve its singleapplication

performance'

Which of the following BEST describes the main function of a web server?

• A. Storing files and controlling user access

• B. Setting up personal mailboxes and calendars

• C. Providing IP addresses and printing services

• D. Hosting home pages and business portals