PSL1CH4ExamPrep

Which is NOT an example of body language?

• Slouching back in your chair

• Foot tapping

• Sneezing

• Playing with your hair

Which part of a written message presents the content or topics of the message?

• Introduction

• Body

• Summary

• Conclusion

 Which is a quality of an effective speaker?

• Speak very loudly so the entire

  room can hear you.

• Use jargon and slang to bond with the person you are speaking to

• Use nonverbal communication appropriate to the conversation

• Keep your voice monotone for better understanding.

The process of sending and receiving information by talking, gesturing, or writing is

• speaking.

• messaging.

• management.

• communication.

What communication obstacle involves using buzzwords?

• semantics

• jargon

• clarity

• assumptions

Which is an exercise in effective listening?

• Stopping what you are doing when someone is speaking to you

• Assisting the speaker in finishing his or her statements

• Responding emotionally to what the speaker has to say

• Looking down and never making eye contact

What part of your communication

identifies the reason for the message?

A Introduction

B Conclusion

C Header

D Summary

• introduction

• conclusion

• header

• summary

What is one way to make writing easier?

• Be brief, simple, and to

  the point.

• Be very creative in your message

• Write it once and do not second-guess yourself.

• Write your message while you are thinking about it.

Which is a form of slang in the workplace?

• Are you finished with that?

• What's up, man?

• Is there anything else I can

  get you?

• Hello and welcome!

Which email address is appropriate to use in the workplace?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]