Day 06-Voice Cases

We can check line enabled or disabled from

• OSS

• Matrix

• BSS

If line has landline bill more than 30 EGP & within grace period, we will

• inform cst to pay it first

• troubleshoot normal

Incase cst has weird voice case we will

• Escalate Voice down normal & clarify problem

• Transfer cst fo fixed line

SLA for escalation Voice overlapping

• 1 WD

• 48 H

• 1 Day

We check TE bill from cst 360 tool

• True

• False

In Physical escalation, We ask cst about 1 Mobile number to contact with him

• True

• False