day21- FTTH and Landline VAS (matrial)

In case the service is suspended Upon Customer Request , and The customer activated the service again during the same month ,will lose the Free resources

• True

• False

SLA For Migration Cycle To FTTH for Cairo ,Giza ,Alex :

• 2 WD

• 5 WD

• 3 WD

Temporary suspension fees including VAT per month 

• 30

• 40.2

• 34.2

The account on BSS  will be transferred to Deactivation  , if the customer has not paid for …….. days since the last day of the last invoice .

• 200

• 250

• 180

If 180 days have passed since the last day of the last invoice, and Customer not paid for this period, the account on BSS  will be transferred to Deactivation :

• True

• False

Which Tool Can make Migration From ADSL To FTTH Service ?

• OM Tool

• Matrix

• BSS

In case cst has Order Migration with status (Check Compound Direct support) CCA Right action

• Transfer to Premium Q

• Inform Cst Sla 3 WD

• Create TT

If customer Ask for Suspension , It will be without Required Papers

• True

• False

TE Sold,  new line owner wants a new contract, and Have order cancellation for old user and there is cancellation number ,right action is :

• ollow normal process for New Subscription

• Transfer customer to fixed line

• create TT

TE Sold,  new line owner wants a new contract, and Didn’t Have order cancellation for old user ,right action is :

• Transfer CST to fixed line

• Direct customer to CSO for new subscription

• create TT