Non Live: Ops Guide Decision Tree

From scale 1-5, how often you access ops guide per day?

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What is decision tree journey?

• Flow of articles that able to route agents to the suitable articles for their inquiry based on tree decision
• All of the compilation articles from docs.xendit.co
• Platform to collect all of the relevant information about API issue

What is the meaning of Non-Transaction layers in Payment article layers 3?

• The phase when customer already make a payment
• The layers for non-payment category
• The layers about product teoritical information
• The phase when the payment haven’t been perform by the customer

From scale 1-5, did you easily find the right answer/ next step for the inquiry you handle with decision tree journey?

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Which article layers have the information about available content table?

• Layers 1
• Layers 6
• Layers 2
• Layers 4

From scale 1-5, did the article content help you to understand the inquiry better?

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How is the title format on Ops Guide Decision Tree?

• Open Question format
• Following the layer flow (L1-L2-L3-L4- onwards)
• Follow the details of the content
• Based on docs team decision to give the title

From scale 1-5, did the new article title format able to help you find the right article quickly?

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What is the aim of directory table?

• Help to move forward or go back to the related articles.
• Hyperlink all of articles in Ops Guide
• Aesthetic purposes in help guide UI
• To confuse agent with the next common cases articles

From scale 1-5, did the directory table able to help you move forward-backward to the specific articles quixkly?

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