Col Intro to Bus Ch 6

The process of accomplishing objectives through people.

• leading

• directing

• management

• strategic planning

The process of establishing an organization’s goals and objectives.

• strategic planning

• leading

• management

• directing

Its purpose is to implement a strategy.

• strategic planning

• tactical plan

• contingency plan

• management

Its purpose is to outline alternative courses of action.

• tactical plan

• strategic planning

• directing

• contingency plan

The process of influencing people to work.

• directing

• leading

• operations manager

• tactical plan

It is a combination of leading and motivating.

• leading

• motivating

• directing

• managing

A manager who coordinates and supervises the activities of operating employees.

• first-line manager

• operations manager

• top level manager

• boss

Specific skills needed to work a computer.

• leadership skills

• interpersonal skills

• technical skills

• analytic skills

The ability to influence others.

• boss

• leadership

• management

• director

Improving customer satisfaction and increasing employee participation are two objectives of this process.

• tactical plan

• total quality management (TQM)

• contingency plan

• conceptual skills