Test 4 (181-237)

At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.

Which are two considerations for enabling this functionality? Choose 2 answers

• Collaboration groups are created automatically for every department.

• Object layouts should be configured to include the groups related list.

• The Add Record action must be configured in the group publisher.

• An administrator needs to create a group to enable record sharing

Universal Container wants to increase the security of their org by requiring stricker user passwords.

Which two of the following should an administrator configure? Choose 2 answers

• Password different then username

• Prevent common words

• Minimum password length.

• Password complexity requirement.

The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value. What Should an administrator configure to meet this requirement?

• Use Validation rule to trigger workflow to email to Lead.

• Configure an auto response rule to email the lead.

• Add a public group and process builder to email the lead.

• Create an assignment rule to email the lead

An administrator has reviewed an upcoming critical update.

How should the administrator proceed with activation of the critical update?

• Activate the critical update in a sandbox.

• Allow the critical update to auto-activate.

• Activate the critical update in production.

• Allow the critical update to auto-activate in a sandbox.

Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.

How should an administrator configure this requirement?

• Select the requirement checkbox next to the loss reason field on the page layout.

• Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

• Check the required checkbox on the Loss Reason field in Object Manger.

• Configure a workflow rule to display an error if Loss Reason is blank

An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared? Choose 2 answers

• Share the R&D folder with Support Managers with Edit Access.

• Share the Helpdesk folder with Support Agents with View access.

• Share the Support Reports folder with Support Managers with Edit Access.

• Share the Support Reports folder with Support Agents with View Access.

An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

• Knowledge Management.

• Omni-Channel

• Escalation Rules

• Territory Manager

An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue?

• The Username is not a corporate email address

• The username is less than 80 characters.

• The Username is a fake email address.

• The Username is already in use.

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.

How should the administrator set up the Campaign to simplify reporting?

• Add different record types for the monthly event types.

• Create individual Campaigns that all have the same name.

• Configure campaign Member Statuses to record which event members attended.

• Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.

How should this be configured?

• Assignment Rules.

• Business Hours.

• Case Queues

• Escalation Rules