2023 NH Week 2 Assessment Review

What system/tool would you utilize if a customer would like to pay their bill?

• XVIP

• xStore

• ACSR

• Xinventory

Based on the NPS scoring, a "9 and 10" represents what type of customer for Xfinity

• Passive

• Promoter

• Detractor

• Protector

How long is the chargeback period at Blufox Mobile

• 180 days

• 120 days

• 90 days

• 45 days

TRUE or FALSE: All commissionable orders are subjected to a 45 day verification process before being paid out to employees

• True

• False

What does NPS stand for

• Network Protocol Service

• New Plan and Services

• Network Plans Services

• Net Promoter Score

What does the "I" stand for in S.E.M.I.

• Install

• Ingress

• Internet

• iPhone

TRUE or FALSE: A Risk Assessment (Credit Check) is Preferred for all new services but not required

• True

• False

TRUE or FALSE: All mobile accessory sales are performed in xStore

• True

• False

Xfinity Home provides ___________ with customizable home security.

• Peace of Mind

• $25 discount on internet

• Free cable TV

• Access only from your Xfinity phone

TRUE or FALSE: Customers are NOT required to have Xfinity Internet to qualify for Xfinity Mobile

• True

• False