important information

The customer requested to show Wi-Fi networks

• FBB Tech Problem->Wireless->Unhide SSID name

• FBB Non Tech Inquiry->General Information->General Info

• FBB Tech Problem->Wireless->Hidden SSID Name

FBB Non-Tech Request->verification->Incomplete data

• In case customer not verified regarding any request non technical needs verification

• In case customer not verified regarding any request needs verification

What is this about

FBB Non Tech follow up->Payment Not Clear->Pending Payment

• The customer paid through Visa and there is no balance?

• The customer paid through payment machines and there is no balance?

If the customer's package is suspended for not paying the full amount, what will the agent do?

• FBB Non-Tech Request->Payment->CST has to complete the payment

• FBB Non Tech Inquiry->Billing->Suspension Non payment

• A & b

The customer charged the landline number to a wrong number and asked the agent to transfer the balance from one account to another

• FBB Non Tech Inquiry->Billing->Balance Transfer

• FBB Non-Tech Request->Payment->CST has to complete the payment

• A & B

IN CASE AFTER RESTART PORT Why is the service not working and after work Configuration The service is operating normally The agent has to add Create sr :

• B & C

• FBB Tech Problem->Browsing -All Sites->Configuration

• FBB Tech Problem->Browsing -All Sites->Wrong User Name and Password

The client does not want the ip and there is an error in the name and password, and the problem was solved by the agent \ What should the agent add sr :

• FBB Tech Problem->Unable to Obtain IP->CPE Configuration

• FBB Tech Problem->Unable to Obtain IP->Wrong User Name and Password

​in case the adjustment request is rejected for any reason and add coment reason status \ What should the agent add sr :

• FBB Non Tech Inquiry->Quota->Extra Quota One time

• FBB Non Tech Inquiry->Billing Adjustment->Recharge By Mistake

• ​FBB Non-Tech follow up --Billing adjustment--Rejected adjustment request

The customer requested to change the package after the renewal from 140 GB to 250 GB What should the agent add sr

• FBB Non Tech Inquiry->Migration->Change offering Done

• FBB Non Technical Request->Internet Service->Change Offering

• FBB Non Tech Inquiry->Migration->Change offering

Should the data be reviewed with the customer during the package change if the customer is talking from the same phone number registered with our system?

• True

• False