MGT 101 - Chap 3a

Define external environment

• forces inside the organisation that have the potential to significantly influence the likely success of products or services

• forces outside the organisation that have the potential to significantly influence the likely success of products or services

• general conditions that exist within an organization

• general conditions that exist in an organization

____________ explains the forward looking perspective of cultures.

• Uncertainty avoidance

• Individualism

• Masculinity

• Long-term orientation

The major elements in an organization's task environment include:

• visitors, competitors, suppliers, distributors, government agencies

• customers, competitors, suppliers, distributors, local agencies

• customers, competitors, suppliers, distributors, government agencies

• customers, competitors, suppliers, workers, government agencies

___________ are organisations that help other organisations sell their goods and services to customers.

• Distributor

• government agencies

• Suppliers

• Competitors

________ provide services and monitor compliance with laws and regulations at local, state and national levels.

• customers

• suppliers

• distributors

• government agencies

Which of the following is NOT under the Internal Environment?

• owners

• customers

• board of directors

• managers

The _________ element reflects the current state of knowledge regarding the production of goods and services.

• political-legal

• local

• sociocultural

• technological

What are the major elements of general environment?

• Political-legal, economic, sociocultural, technological, international

• Political-legal, economic, sociocultural, technological, local

• Political-legal, mental, sociocultural, technological, international

• Political-legal, economic, cultural, technological, international

______ is the collective behavior of members of an organization and the values, visions, beliefs, habits that they attach to their actions.

• managers

• employeees

• socioculture

• culture

Which of the following is NOT the key elements of an organizational culture?

• a set of norms of behaviour

• symbols

• a set of shared values and beliefs

• a set of culture