ESB Domain 3 Quiz
Authored by ROBYN ANDERSON
English
9th - 12th Grade
CCSS covered
Used 146+ times
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40 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 3 pts
When setting standards, you must ensure the standards are
measurable
needs
prebuilt
research
2.
MULTIPLE SELECT QUESTION
30 sec • 3 pts
What might you have to do when listening to feedback from customers? Choose TWO answers.
Communicate with investors regarding the funding of the products
Offer free promotional products
Change markets
Create completely new products
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RI.1.1
3.
MULTIPLE CHOICE QUESTION
30 sec • 3 pts
Kevin owns a toy company. To ensure that his customers are receiving a high-quality product Kevin should _______
Offer a discount on future purchases to customers
Survey customers and ask for suggestions
Repair products that have been sold to customers and are broken
Test a prototype
Tags
CCSS.RI.9-10.4
CCSS.RI.9-10.4
CCSS.RI.11-12.4
CCSS.RI.7.4
CCSS.RI.8.4
4.
MULTIPLE SELECT QUESTION
30 sec • 3 pts
What might you have to do when listening to feedback from customers? Choose TWO answers.
Communicate with investors regarding the funding of the products
Offer free promotional products
Change markets
Create completely new products
Tags
CCSS.RI.2.1
CCSS.RI.3.1
CCSS.RL.2.1
CCSS.RL.3.1
CCSS.RL.1.1
5.
MULTIPLE SELECT QUESTION
30 sec • 3 pts
Which are options for determining what a customer's service needs are? Choose TWO answers.
Talk with individuals interested in the service
Survey customers in the area
Survery companies that perform similar services
Send out surveys in local newspapers
Tags
CCSS.W.9-10.7
CCSS.W.9-10.8
6.
MULTIPLE CHOICE QUESTION
30 sec • 3 pts
What should happen after one determines a company's quality control process meets the company's quality standards?
The process should not be revised again
Each member of the quality control team must confirm that the process is effective before the process can become permanent
An internal team should review the results of product testing and look for ways to refine and improve upon the quality control process
An internal team should review the results of product testing and sign off on the process to confirm it is effective
Tags
CCSS.RI.9-10.8
7.
MULTIPLE SELECT QUESTION
30 sec • 3 pts
Which outside agencies might set quality control standards in some industries? Choose three answers.
CEOs
A company's department head
A government regulatory agency
Industry leaders
Local health and safety inspectors
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