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ESB Domain 3 Quiz

Authored by ROBYN ANDERSON

English

9th - 12th Grade

CCSS covered

Used 134+ times

ESB Domain 3 Quiz
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40 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 3 pts

When setting standards, you must ensure the standards are

measurable

needs

prebuilt

research

2.

MULTIPLE SELECT QUESTION

30 sec • 3 pts

What might you have to do when listening to feedback from customers? Choose TWO answers.

Communicate with investors regarding the funding of the products

Offer free promotional products

Change markets

Create completely new products

Tags

CCSS.RI.1.4

CCSS.RI.K.4

CCSS.RI.2.1

CCSS.RI.3.1

CCSS.RL.2.1

3.

MULTIPLE CHOICE QUESTION

30 sec • 3 pts

Kevin owns a toy company. To ensure that his customers are receiving a high-quality product Kevin should _______

Offer a discount on future purchases to customers

Survey customers and ask for suggestions

Repair products that have been sold to customers and are broken

Test a prototype

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

4.

MULTIPLE SELECT QUESTION

30 sec • 3 pts

What might you have to do when listening to feedback from customers? Choose TWO answers.

Communicate with investors regarding the funding of the products

Offer free promotional products

Change markets

Create completely new products

Tags

CCSS.RI.1.4

CCSS.RI.K.4

CCSS.RI.1.1

CCSS.RI.K.1

CCSS.RL.K.1

5.

MULTIPLE SELECT QUESTION

30 sec • 3 pts

Which are options for determining what a customer's service needs are? Choose TWO answers.

Talk with individuals interested in the service

Survey customers in the area

Survery companies that perform similar services

Send out surveys in local newspapers

Tags

CCSS.W.9-10.7

CCSS.W.9-10.8

6.

MULTIPLE CHOICE QUESTION

30 sec • 3 pts

What should happen after one determines a company's quality control process meets the company's quality standards?

The process should not be revised again

Each member of the quality control team must confirm that the process is effective before the process can become permanent

An internal team should review the results of product testing and look for ways to refine and improve upon the quality control process

An internal team should review the results of product testing and sign off on the process to confirm it is effective

Tags

CCSS.RI.9-10.8

7.

MULTIPLE SELECT QUESTION

30 sec • 3 pts

Which outside agencies might set quality control standards in some industries? Choose three answers.

CEOs

A company's department head

A government regulatory agency

Industry leaders

Local health and safety inspectors

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